Advisory for IE7/8 Users
The following no longer seems to be an issue in GDE 1.9.8 and higher. This information is for prior versions only.
There is a limitation to Google’s viewer (which this plug-in embeds) that can cause the embedded file not to load properly in Internet Explorer 7 or 8 in its default settings. You are affected with this issue if you find that the plug-in loads correctly in other browsers (Firefox, Chrome, etc.) but in IE the viewer may appear something like the following:

possible viewer appearance in IE7+
Obviously, this is not the desired behavior, but unfortunately this appears to be a “bug” between Google’s viewer and IE’s default cookie handling. This problem occurs sporadically for all users of Google’s viewer in IE7+, and is not limited to WordPress or this plug-in. However, the error has been addressed in GDE 1.9.5 and higher by enabling the “Enhanced Viewer” which addresses a cookie handling issue that causes this to fail in IE. Google has not responded to direct requests to change this behavior in their standard viewer, which still remains as an option in case of problems.
Here is the relevant thread on Google Docs Help Forum confirming the issue.
There are several other workarounds if you choose not to use the “Enhanced Viewer”, but unfortunately all require your web site viewer to change settings in IE’s Internet Options. If this is happening on your site, the viewer will work properly in IE if automatic cookie handling is turned off in the browser settings. Alternatively you can add google.com to the allowed cookies list this way:
- Go to “Tools” menu
- Select “Internet Options”
- Click on the “Privacy” tab
- Click the “Sites” button
- Type
google.comin the “Address of website” field and click “Allow” - Close the settings and refresh the page in your browser
In order for your web site visitors to view the file, they will have to do the same. Because of this annoyance, the “Enhanced Viewer” option was added in GDE 1.9.5. It works by proxying the viewer code and stripping it of its cookie requirements before presenting it in the browser.
If you need help with this function, please use the support form.